responsible
service of alcohol
We maybe a fun, light-hearted team, but not when it comes to responsible service.
Liquor Licensing Acts
Liquor Act 2007 – It is against the law to sell or supply liquor to, or to obtain on behalf of, a person under the age of 18 years.
114(3) A licensee who sells liquor by taking orders over the telephone or by facsimile or by mail order, or who sells liquor through an internet site or by other electronic means—
(b) must give written instructions to the person responsible for delivery of the liquor, requiring that the liquor be delivered—
(i) to the adult person who placed the order, or
(ii) to another adult person at those premises who undertakes to accept it on behalf of the person who placed the
order, or
(iii) if the delivery is made on a day after the day the order is taken— in accordance with the customer’s instructions, or
(iv) if the order was sold through an internet site or by other electronic means—to another adult person nominated by
the person who placed the order.
Nominated person: must be provided by name, it cannot be a role or designation.
LIQUOR LICENCE NO. LIQP770018207
Under the Liquor Control Reform Act 1998 it is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $19,000). For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $800).
Under the Liquor Licensing Act 1990 it is an offence: For liquor to be delivered to a person under the age of 18 years. Penalty: Fine not exceeding 20 penalty units for a person under the age of 18 years to purchase liquor. Penalty: Fine not exceeding 10 penalty units.
LIQUOR LICENCE NO. 94940
Responsible Service of Alcohol
At BOOMM, we take our commitment to the communities we serve seriously. Our core value, “we’re responsible,” guides everything we do.
We have a legal and moral obligation to ensure and enforce the Responsible Service of Alcohol (RSA). As part of this commitment, we may sometimes need to refuse service to individuals in order to comply with these obligations.
There are several reasons why we might refuse service, but the four most common are:
– Intoxication
– Secondary Supply: We prohibit customers from providing alcohol to anyone who is intoxicated or underage.
– School Uniform: We do not serve alcohol to individuals wearing
– school attire, including sports uniforms.
– Minors
– Order limits
Our Refusal of Service Policy outlines the steps we take to identify and refuse service for issues related to intoxication, secondary supply, or school uniform. Additionally, our ID25 Policy ensures we refuse service to minors, in strict compliance with the law.
Intoxication
Team members must refuse to serve alcohol to customers who are intoxicated or appear intoxicated.
If you reasonably believe a customer is intoxicated, refuse service politely but firmly.
While it’s often easy to identify intoxication, there may be situations where you’re unsure. In those cases, take the time to find out more:
– Approach the customer and offer assistance.
– Engage in conversation.
– Pay attention to their responses and movements.
If, after this interaction, you reasonably believe the customer is intoxicated, refuse service.
Always look for more than one sign of intoxication. Keep in mind that certain medical conditions or disabilities can mimic intoxication. You should have a reasonable belief that a customer’s behavior is due to intoxication before refusing service.
ID25 Policy - Proof of age verification
As part of our commitment to the Responsible Service of Alcohol, we strictly enforce proof of age verification. We are dedicated to ensuring that alcohol is only sold to individuals of legal drinking age (18+).
To stay on the safe side, we require ID if you appear to be under 25. This policy applies both in our retail stores and for home deliveries.
Please don’t be offended if we ask for your ID. Think of it as a compliment—we’re simply being cautious because you look under 25!
Refusal Of Service - Secondary Supply
Secondary supply is the most common way young people obtain alcohol; this is where an adult purchases alcohol on behalf of a person under the age of 18. It is against the law to provide or supply alcohol to a minor on a licensed premises. We will refuse service if we have reasonable belief an adult is purchasing alcohol on behalf of a minor or will supply alcohol to a minor. We will do the same if we believe the purchase is for an intoxicated person. If we overhear a conversation between an adult and minor or an intoxicated person, or witness any actions that suggest the purchase is for the minor or an intoxicated person, we will refuse the sale. We will always err on the side of caution in the interest of safe and responsible service of alcohol.
Refusal Of Service - School Uniform
As part of our Refusal of Service Policy, we do not sell alcohol to young customers wearing school uniforms, including sports uniforms. Even if the individual is over 18, serving them alcohol while they’re in a school uniform sends a negative message to the community and increases the risk of minors obtaining alcohol.
We are happy to serve customers who return in regular attire and provide valid identification confirming they are of legal drinking age.
Know your limits
Measuring spirit nips when pouring from a bottle is very important to drinking responsibly. A 30ml spirit nip (40% alc/vol) is the equivalent of one standard drink and it is very easy to go over the standard drink limit if not using measures. If in doubt, please refer to the alcohol volume percentage on the label. If the alcohol volume varies, so will the standard drink measure so calculate your measures carefully.
